GreenSource Fabrication is an ITAR and ISO 9001 registered facility. As such, ISO 9001 Clause 9.1.2 requires; “…an organization to monitor customers’ perception of the degree to which their needs and expectations have been fulfilled.”
This survey is how we collect that information so we can, per Clause 5.1.2 and 8.2.1.c and 9.3.1.b and 9.3.2.c.1; “Focus on enhancing customer satisfaction, communicate with customers to obtain feedback relating to products and services, including complaints. Obtain, monitor, measure, analyze and evaluate the degree of customer satisfaction. Review customer satisfaction as part of the overall top management QMS review.”
This is the vehicle we use to obtain feedback from you, our customers. We would appreciate it if you would take a few minutes and share your perception with us so we can better serve your requirements.